Terms & Conditions   

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms Of Sale
Please understand by submitting an order you agree to SisterBrown™, terms of conditions and company policies. All orders must have the same shipping and billing address to help eliminate any fraudulent purchases. Please note we will only ship to the billing address on file. If necessary call your bank and/or credit card company to update any information if needed prior to ordering.

At SisterBrown™, we ask all customers to inspect their packages for any errors made on our part. All discrepancies must be made within 24 hours upon receipt of your package. We do not give refunds, but you will be able to exchange or receive store credit only if the wig has not been worn, the lace not cut or torn and no oil or make up stains on the lace. The wig must be in the exact condition as it was received. The wig must be returned with a tracking number within 24 hours of the original delivery date of the wig.
NO EXCEPTIONS WILL BE MADE!

Due to the personal nature of hair all sales are final. SisterBrown™ is also not responsible for any merchandise stolen or damaged after they are delivered to the address given for shipping. We issue a tracking number for all merchandise shipped. Thank you for your understanding.

SisterBrown™ is not responsible after an item has been shipped and delivered to the address given to the customer.

Once production of the wig starts no refunds will be issued. If an order is cancelled before production of the wig, there is a £100 per wig cancellation fee.

For all rush orders please note that no refunds for the rush order fee will be issued unless it is over a week late.

Right To Refuse a Client
As a side note, management reserves the right to cancel an order and/or issue a return, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs without valid cause (particularly after the receipt of goods), initiate returns without any documentation or notification, threaten/harass staff members in person, over the phone, and via e-mail, and those who attempt to slander and/or commits acts of libel against SisterBrown™, we will take all legal steps to refuse future service to such clients.

We are not interested in legal battles, but we are prepared to take them on when necessary.

Fraud
If a buyer files a dispute with SisterBrown™, a manager will review the dispute to work toward a resolution so that the buyer does not file a chargeback. In many cases, our team's mediation expertise can resolve a dispute quickly and fairly so that both parties feel satisfied. When a resolution cannot be reached, our specialised team of legal experts works hard to ensure that we have the best possible chance of winning a fraudulent chargeback. We retain detailed files on every transaction, including high quality images of all outgoing and incoming shipments, and maintain ALL phone and e-mail records in the rare event that it is ever needed as evidence.

All fraudulent persons will be pursued in the court of law and the police, all credit bureaus and credit issuing banks will be informed to be aware of the person believed to be fraudulent.
All items over £100 will require signature at delivery.

Again if you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the UK and other copyright laws, and is the property of SisterBrown™ Ltd. The collective work includes works that are licensed to SisterBrown Ltd. SisterBrown™ ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with SisterBrown™ or purchasing SisterBrown™ products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with SisterBrown Ltd or to purchase SisterBrown™ products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by SisterBrown™ Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of SisterBrown™ used in the site are trademarks or registered trademarks of SisterBrown™.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SisterBrown™ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SisterBrown™ does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SisterBrown™ does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
SisterBrown™ shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SisterBrown™ has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a SisterBrown™ product is mistakenly listed at an incorrect price, SisterBrown™ reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. SisterBrown™ reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SisterBrown™ shall issue a credit to your credit card account in the amount of the incorrect price.

Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by SisterBrown™ without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
SisterBrown™ may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to SisterBrown™.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of United Kingdom. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of SisterBrown™ products) shall be in the high courts located in London, United Kingdom. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of SisterBrown™ products) must be commenced within one (1) year after the claim or cause of action arises. SisterBrown™'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. SisterBrown™ may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a SisterBrown™ or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation Disclaimer
SisterBrown™ does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, SisterBrown™ is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, SisterBrown™ reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to SisterBrown™ in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless SisterBrown™, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, SisterBrown™ may link to sites operated by third parties. However, even if the third party is affiliated with SisterBrown™, SisterBrown™ has no control over these linked sites, all of which have separate privacy and data collection practices, independent of SisterBrown™. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, SisterBrown™ seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific li